Dear users,
Due to a system upgrade of the AscendEX Futures Copy Trading product, some users have experienced issues with opening and closing positions since 13:45 on July 3, 2025 (UTC).
Our emergency response mechanism has been activated, and the technical team is working urgently to resolve the issue. All user assets remain safe and unaffected.
If you have experienced any actual losses due to this upgrade, please contact our official customer support(https://asdx.zendesk.com/hc/en-us/requests/new)to register your case. Details of the compensation plan will be announced shortly.
Thank you for your understanding and continued support.
AscendEX Team
July 4, 2025
